She's personable, deeply knowledgeable and clearly sharp as a tack.
Nancy is the best. We bought our house from her and sold it again through her, in fairly short order. The sale was through a part of a relocation package, complicating the deal.
Nancy and her staff were completely professional in all interactions. More importantly, she really went out of her way to help us well after we had bought the house -- among other things it was several months after we bought before we were able to move in, during the Michigan winter. She added our house to the set of vacant houses that are regularly checked during the winter to make sure they are still secure and haven't encountered weather damage. None of that was required, Nancy did both a decent thing and made a good investment in a future relationship.
Lo and behold, within a few months I ended up transferring, and needing to sell our (awesome) house. Nancy both dealt with the complications of the relocation -- something her firm seems very familiar with -- and had local knowledge of an interested buyer, who bought within a month and closed within two. She helped with negotiation and it sold for a very decent price.
She's personable, deeply knowledgeable and clearly sharp as a tack. Highly recommended.